Solution
WhatsApp Business AI
Meet customers on WhatsApp with AI-assisted replies for FAQs and intake — always with a clear path to a real teammate for nuance, exceptions and commitments.
Important chats arrive when nobody is at the desk
WhatsApp is where customers message, but evenings and busy hours leave threads unanswered. Pure autoresponders feel robotic; fully “autonomous AI” risks overpromising.
Assisted intake with human handover
We connect WhatsApp Business, configure AI for approved FAQs and lead capture, and set explicit handover rules so a person takes over when the conversation needs judgment.
What's included
- WhatsApp Business API integration
- AI responses for approved FAQ topics
- Lead capture fields and internal notifications
- Appointment intake support when scoped
- One-tap or rule-based handover to staff
- Monthly prompt and flow tuning as agreed
Benefits
Faster first response on a channel customers already use
Lead details captured outside office hours
Team time spent on conversations that need a human
Contextual messaging without stuffing sensitive data into URLs
Process
- Channel audit and FAQ / escalation matrix
- Message flows and brand tone setup
- API connect, testing with sample chats
- Go-live with handover training for your team
Integrations
- WhatsApp Business API provider
- CRM or inbox notifications
- Calendar tools for appointment intents
- Website “chat on WhatsApp” entry points
Security & privacy
- Minimal personal data in automated messages
- Staff access limited to people who handle chats
- No sensitive tokens in front-end code
- Clear retention expectations for message logs
Who it is for
- Service businesses active on WhatsApp already
- Teams that miss after-hours enquiries
- Companies that want AI help without removing human ownership
Not included
- Fully autonomous closing of deals or legal commitments
- Medical, legal or regulated advice by AI
- Unlimited conversation volume guarantees
- Ad account or WhatsApp ads management
Optional extensions
- Appointment automation behind the chat
- Review invitation flows after service
- Live chat on the website as a sibling channel
- Deeper CRM sync
Frequently asked questions
- Does the AI fully replace our team?
- No. It handles routine questions and intake. When the topic is outside the approved list — or the customer needs a decision — we route to a human.
- Can it book appointments automatically?
- It can collect intent and preferred times and create calendar holds when you approve that flow. Final confirmation can stay with your staff if you prefer.
- What about Meta / WhatsApp policy compliance?
- We implement within WhatsApp Business rules for your use case. You remain the business account owner responsible for consented messaging practices.
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Interested in this solution?
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