Solution
Live chat for your website
Talk to visitors in real time. We install and configure live chat so it matches your brand, respects consent and gives your team a clean inbox workflow.
Forms alone leave hot intent waiting
Some visitors will chat if you make it easy — but a default widget that loads too early, shifts layout or ignores cookie consent creates legal and UX friction.
Chat that fits your site
We place and style the widget, set triggers and offline messages, connect team access, wire consent-aware loading and optionally add a WhatsApp fallback path.
What's included
- Widget installation and brand styling
- Trigger rules by page or behaviour
- Offline message handling
- Team seats and routing basics
- Cookie consent integration
- Optional WhatsApp fallback link
Benefits
Direct conversations while buying intent is high
Fewer missed questions during office hours
Privacy-conscious loading with consent
No jarring layout shift from late widget injection
Process
- Site and consent setup review
- Widget styling and trigger plan
- Install, lazy-load and QA
- Short team walkthrough
Integrations
- Live chat provider (your choice)
- Your cookie consent banner
- Optional WhatsApp deep link
- Internal email alerts for offline messages
Security & privacy
- Chat script only after required consent category
- No unnecessary third-party scripts beyond the chat vendor
- Staff access limited to operators you nominate
- Guidance on avoiding sensitive data in chat
Who it is for
- Websites with an active support or sales team online
- Businesses that want chat without building a custom stack
- Teams pairing chat with WhatsApp for after hours
Not included
- 24/7 staffing of the chat inbox by VDB Digital Software
- Custom chat product development (use our custom software offer)
- Paid ads that drive chat traffic
- Guaranteed conversion lift from chat alone
Optional extensions
- WhatsApp AI for after-hours coverage
- CRM handoff of chat leads
- Conversion review of chat CTAs and page placement
Frequently asked questions
- Why a dedicated live chat tool?
- It is a practical live chat platform for small and mid-sized teams. We configure it properly rather than inventing a chat product you must maintain alone.
- Does it load before cookie consent?
- We wire loading so non-essential chat only activates under your consent rules — typically after the functional category is accepted.
- Can chat replace WhatsApp?
- They serve different moments. Chat catches website visitors; WhatsApp meets people in the messaging app. Many clients use both with a clear fallback.
Related solutions
Interested in this solution?
Get in touch or request a no-obligation quote. We help you choose the right approach for your situation.