Solution

WhatsApp Business AI

Meet customers on WhatsApp with AI-assisted replies for FAQs and intake — always with a clear path to a real teammate for nuance, exceptions and commitments.

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Important chats arrive when nobody is at the desk

WhatsApp is where customers message, but evenings and busy hours leave threads unanswered. Pure autoresponders feel robotic; fully “autonomous AI” risks overpromising.

Assisted intake with human handover

We connect WhatsApp Business, configure AI for approved FAQs and lead capture, and set explicit handover rules so a person takes over when the conversation needs judgment.

What's included

WhatsApp Business API integration
AI responses for approved FAQ topics
Lead capture fields and internal notifications
Appointment intake support when scoped
One-tap or rule-based handover to staff
Monthly prompt and flow tuning as agreed

Benefits

Faster first response on a channel customers already use

Lead details captured outside office hours

Team time spent on conversations that need a human

Contextual messaging without stuffing sensitive data into URLs

Process

Channel audit and FAQ / escalation matrix
Message flows and brand tone setup
API connect, testing with sample chats
Go-live with handover training for your team

Integrations

WhatsApp Business API provider
CRM or inbox notifications
Calendar tools for appointment intents
Website “chat on WhatsApp” entry points

Security & privacy

Minimal personal data in automated messages
Staff access limited to people who handle chats
No sensitive tokens in front-end code
Clear retention expectations for message logs

Who it is for

Service businesses active on WhatsApp already
Teams that miss after-hours enquiries
Companies that want AI help without removing human ownership

Not included

Fully autonomous closing of deals or legal commitments
Medical, legal or regulated advice by AI
Unlimited conversation volume guarantees
Ad account or WhatsApp ads management

Optional extensions

Appointment automation behind the chat
Review invitation flows after service
Live chat on the website as a sibling channel
Deeper CRM sync

Frequently asked questions

Does the AI fully replace our team?: No. It handles routine questions and intake. When the topic is outside the approved list — or the customer needs a decision — we route to a human.
Can it book appointments automatically?: It can collect intent and preferred times and create calendar holds when you approve that flow. Final confirmation can stay with your staff if you prefer.
What about Meta / WhatsApp policy compliance?: We implement within WhatsApp Business rules for your use case. You remain the business account owner responsible for consented messaging practices.

Interested in this solution?

Get in touch or request a no-obligation quote. We help you choose the right approach for your situation.

Schedule an introduction Request a proposal View cases

Frequently asked questions

Does the AI fully replace our team?

No. It handles routine questions and intake. When the topic is outside the approved list — or the customer needs a decision — we route to a human.

Can it book appointments automatically?

It can collect intent and preferred times and create calendar holds when you approve that flow. Final confirmation can stay with your staff if you prefer.

What about Meta / WhatsApp policy compliance?

We implement within WhatsApp Business rules for your use case. You remain the business account owner responsible for consented messaging practices.

WhatsApp Business AI

Important chats arrive when nobody is at the desk

Assisted intake with human handover

What's included

Benefits

Process

Integrations

Security & privacy

Who it is for

Not included

Optional extensions

Frequently asked questions

Related solutions

Interested in this solution?

WhatsApp Business AI

Important chats arrive when nobody is at the desk

Assisted intake with human handover

What's included

Benefits

Process

Integrations

Security & privacy

Who it is for

Not included

Optional extensions

Frequently asked questions

Related solutions

Interested in this solution?