Solution

Review and feedback flows

Ask for feedback at the right moment. We set up automated invitations after completed jobs so happy customers can leave reviews — without gaming platforms or filtering only praise.

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Great work goes unreviewed because nobody asks

Manual “could you leave a review?” messages get forgotten. Delayed asks earn silence. Aggressive filtering or fake positivity risks policy violations and trust damage.

Honest invitation automation

We trigger review invitations after a completed appointment, delivery or service event, route customers to the platforms you use, and keep messaging compliant — no score gating or review suppression tricks.

What's included

Automated invitation triggers after completion events
Email and/or WhatsApp message templates
Links to your review platforms
Timing and frequency caps
Basic reporting on sends and clicks where available
Multi-location message variants when scoped

Benefits

More review invitations without daily manual chasing

Timing tied to real completed work

Clearer signal of customer satisfaction over time

Flows you can explain to platforms and customers alike

Process

Map completion events and platforms
Write transparent invitation copy
Build triggers, caps and tests
Launch with monitoring for bounce or spam issues

Integrations

Booking or job completion systems
Email delivery providers
WhatsApp where already in your stack
Google Business Profile or other review destinations you own

Security & privacy

Only contact customers who engaged with your service
Honour opt-outs and frequency limits
No credential sharing that bypasses platform rules
Personal data limited to what the send needs

Who it is for

Local service businesses after on-site visits
Clinics, salons and trades with appointment completion
Stores that ship orders and want post-delivery asks

Not included

Review manipulation, fake reviews or incentivised five-star schemes
Filtering out unhappy customers before they can review
Guaranteed star ratings or review counts
Reputation crisis PR management

Optional extensions

Internal feedback form before public review ask
WhatsApp AI for service follow-ups
Appointment automation that feeds completion events

Frequently asked questions

Do you filter unhappy customers away from review sites?: No. That practice conflicts with major platform policies and with how we work. We send fair invitations; public feedback stays with the customer.
Can we offer discounts for five-star reviews?: We do not set up incentivised rating schemes. If you want a thank-you for any feedback, we keep it non-conditional on star score.
What if someone leaves a critical review?: That is part of an honest reputation. We can help you spot operational issues in private feedback channels — not hide public criticism.

Interested in this solution?

Get in touch or request a no-obligation quote. We help you choose the right approach for your situation.

Schedule an introduction Request a proposal View cases

Frequently asked questions

Do you filter unhappy customers away from review sites?

No. That practice conflicts with major platform policies and with how we work. We send fair invitations; public feedback stays with the customer.

Can we offer discounts for five-star reviews?

We do not set up incentivised rating schemes. If you want a thank-you for any feedback, we keep it non-conditional on star score.

What if someone leaves a critical review?

That is part of an honest reputation. We can help you spot operational issues in private feedback channels — not hide public criticism.

Review and feedback flows

Great work goes unreviewed because nobody asks

Honest invitation automation

What's included

Benefits

Process

Integrations

Security & privacy

Who it is for

Not included

Optional extensions

Frequently asked questions

Related solutions

Interested in this solution?

Review and feedback flows

Great work goes unreviewed because nobody asks

Honest invitation automation

What's included

Benefits

Process

Integrations

Security & privacy

Who it is for

Not included

Optional extensions

Frequently asked questions

Related solutions

Interested in this solution?