Solution
Review and feedback flows
Ask for feedback at the right moment. We set up automated invitations after completed jobs so happy customers can leave reviews — without gaming platforms or filtering only praise.
Great work goes unreviewed because nobody asks
Manual “could you leave a review?” messages get forgotten. Delayed asks earn silence. Aggressive filtering or fake positivity risks policy violations and trust damage.
Honest invitation automation
We trigger review invitations after a completed appointment, delivery or service event, route customers to the platforms you use, and keep messaging compliant — no score gating or review suppression tricks.
What's included
- Automated invitation triggers after completion events
- Email and/or WhatsApp message templates
- Links to your review platforms
- Timing and frequency caps
- Basic reporting on sends and clicks where available
- Multi-location message variants when scoped
Benefits
More review invitations without daily manual chasing
Timing tied to real completed work
Clearer signal of customer satisfaction over time
Flows you can explain to platforms and customers alike
Process
- Map completion events and platforms
- Write transparent invitation copy
- Build triggers, caps and tests
- Launch with monitoring for bounce or spam issues
Integrations
- Booking or job completion systems
- Email delivery providers
- WhatsApp where already in your stack
- Google Business Profile or other review destinations you own
Security & privacy
- Only contact customers who engaged with your service
- Honour opt-outs and frequency limits
- No credential sharing that bypasses platform rules
- Personal data limited to what the send needs
Who it is for
- Local service businesses after on-site visits
- Clinics, salons and trades with appointment completion
- Stores that ship orders and want post-delivery asks
Not included
- Review manipulation, fake reviews or incentivised five-star schemes
- Filtering out unhappy customers before they can review
- Guaranteed star ratings or review counts
- Reputation crisis PR management
Optional extensions
- Internal feedback form before public review ask
- WhatsApp AI for service follow-ups
- Appointment automation that feeds completion events
Frequently asked questions
- Do you filter unhappy customers away from review sites?
- No. That practice conflicts with major platform policies and with how we work. We send fair invitations; public feedback stays with the customer.
- Can we offer discounts for five-star reviews?
- We do not set up incentivised rating schemes. If you want a thank-you for any feedback, we keep it non-conditional on star score.
- What if someone leaves a critical review?
- That is part of an honest reputation. We can help you spot operational issues in private feedback channels — not hide public criticism.
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Interested in this solution?
Get in touch or request a no-obligation quote. We help you choose the right approach for your situation.