Refund policy

Because we primarily deliver digital services and custom work, refunds depend on the product type and project progress.

Digital products

One-off digital products, such as templates or installations, cannot be returned after delivery unless there is a technical defect we cannot resolve within a reasonable timeframe. Mandatory consumer rights remain applicable.

Custom projects

For custom work, the agreed payment schedule applies. Work already delivered or performed is not refunded. Deposits for work not yet started may be refunded by mutual agreement.

Subscriptions

Monthly or annual subscriptions can be cancelled according to the terms of the selected subscription. A period already started is generally not refunded unless we are structurally unable to deliver the agreed service or mandatory law requires otherwise.

Submitting a request

Send your request to support@vdbdigital.nl with your order reference, purchase date and explanation. We respond as quickly as possible on business days.

Last updated: 2026-07-24